Terms of Service

1. Acceptance

By creating an account, connecting Instagram, or using the Services, you agree to these Terms. If you use the Services on behalf of a company, you confirm you have authority to bind that entity.

2. The Services

Creonnect connects creators and brands. Features include analytics, public profiles, collaborations, optional AI Studio, and Auto DM through Meta's official APIs. Features may change over time.

3. Eligibility and accounts

You must be at least 18 and legally able to enter a contract. Provide accurate information, keep one account per person or entity, and protect your credentials. Notify us at hello@creonnect.com of unauthorised use.

4. Instagram connection

You may connect an Instagram Business or Creator account through Meta's official OAuth. You confirm you own the account or have authority to connect it. You will comply with Meta's Platform Terms and Community Standards.

Disconnect anytime from Creonnect Connections settings or Instagram → Settings and privacy → Apps and websites.

5. Auto DM

If you enable Auto DM, messages are sent only through Meta's API and only for automations you configure, subject to Meta's current rate, content, permission, and timing rules. User-initiated conversations generally allow replies within Meta's standard 24-hour messaging window. A comment-triggered automation may send one private reply within seven days of an eligible comment; further messages require the recipient to respond and then follow the standard messaging window. Honour opt-out keywords such as STOP and UNSUBSCRIBE immediately. Do not send spam or prohibited content.

6. AI Studio

AI features are optional. In the mobile app they stay off until you allow them, and you can turn them off in Settings. When you use one, the content it needs is sent to our AI providers (OpenAI, Microsoft Azure OpenAI, Google Gemini, and OpenRouter) as described in our Privacy Policy. Outputs are provided "as is" and may be inaccurate. Review outputs before use. AI features are not professional advice and may be subject to those providers' policies.

7. Payments

Creator Pro is INR 999 per month. AI credit packs are priced as shown in the Services. Fees exclude applicable taxes. Subscriptions renew unless cancelled before renewal. Payments are processed by Razorpay.

Refunds may be requested within 7 days where eligible. Fees for services already rendered or payouts released to creators are non-refundable.

8. Brand campaigns

Campaign terms — deliverables, timelines, budgets, and usage rights — are set in each campaign brief. Disputes should first be raised through Creonnect's support process.

9. Your content and conduct

You retain rights in content you submit. You grant us a limited licence to host and process it to provide the Services. You will not spam, harass, infringe rights, reverse engineer the Services, circumvent Meta limits, use fake engagement, or violate applicable law.

There is no tolerance for objectionable content or abusive users. You will not publish, on a profile, Superlink, Showcase, or anywhere else in the Services, content that is sexual or pornographic, hateful or discriminatory, violent or threatening, harassing, defamatory, deceptive, or that impersonates another person or brand. Anyone can report a public page by email to support@creonnect.com or from the page's menu in the app, and can block its creator. We review reports within 24 hours, remove content that breaks these Terms, and may suspend or terminate the account that posted it.

Sponsored content must follow applicable disclosure rules (including ASCI guidelines in India where relevant).

10. Suspension and termination

We may suspend or terminate accounts for violations of these Terms, Meta policies, fraud, abuse, or unpaid balances. On termination, access ends. You may request a data export within 30 days where feasible.

11. Disclaimers and liability

The Services are provided "as is" without warranties. We do not guarantee specific revenue, growth, or accuracy of AI outputs.

To the maximum extent permitted by law, our total liability is limited to fees you paid in the 12 months before the claim, or INR 10,000, whichever is greater. We are not liable for indirect or consequential damages.

12. Governing law

These Terms are governed by the laws of India. Courts at Bengaluru have jurisdiction, subject to applicable arbitration requirements.

13. Changes and contact

We may update these Terms. Material changes will be communicated before they take effect where required.

Founding Business Lead: Harsh Kumar Suman — hello@creonnect.com

Email: hello@creonnect.com · Address: Quantumrealm AI Labs Private Limited, Unit 101, Oxford Towers 1, 139/88 HAL Old Airport Rd, H.A.L II Stage, Bangalore North, Bengaluru 560008, Karnataka