How can we help?
Write to us, or find the quick answer below. We never ask for your Instagram password.
Write to us.
App or account help
support@creonnect.comIn the app: Settings → Help & support
Privacy requests and press
hello@creonnect.comPrivacy requests are covered in our Privacy Policy
Quick answers.
Connecting Instagram
Professional accounts, connect and disconnect.
Signing in
One-time codes on WhatsApp, and resending them.
AI features
What is sent, and turning AI on or off.
Reporting and blocking
Report a page or block a creator.
Deleting your account
Delete from Settings, or email us.
Who to write to
Which address handles which request.
The details.
On this page
Need a hand with Creonnect? Email support@creonnect.com and we will get back to you as soon as we can. In the Creonnect app you can also go to Settings → Help & support, which fills in your app version and device for you.
Contact us
| What you need | Where to write |
|---|---|
| Help with the app or your account | support@creonnect.com |
| Report a creator's page or content | support@creonnect.com, or ⋯ → Report this page in the app |
| Privacy requests and grievances | hello@creonnect.com (see our Privacy Policy) |
| Partnerships and press | hello@creonnect.com |
Please don't send passwords, one-time codes or payment card details by email. We will never ask for your Instagram password.
Connecting Instagram
Creonnect works with Instagram Professional accounts (Business or Creator). In the app, open Settings → Account and tap Connect Instagram, then follow Instagram's sign-in. If it fails, check that your account is a Professional account, then try again. You can switch account type in Instagram under Settings → Account type and tools.
To disconnect, open Settings → Account and tap Disconnect under Instagram, or remove Creonnect in Instagram under Settings and privacy → Apps and websites.
Signing in
Sign in with your mobile number and the one-time code we send on WhatsApp. If the code doesn't arrive, check the number and country code, make sure WhatsApp is set up on that number, and tap Resend on WhatsApp when the timer ends.
AI features
Account Analysis, Post Ideas, Script Studio, the Image Editor and Superlink AI send the content they need to outside AI services. Nothing is sent until you allow it, and you can turn AI features on or off at any time in Settings → AI features. Our Privacy Policy lists what is sent and to whom.
Reporting and blocking
On another creator's Superlink page in the app, tap ⋯ to Report this page or Block the creator. A blocked page no longer shows on your device, and you can unblock it from the same menu. We review every report within 24 hours and remove content that breaks our Terms of Service, and we may suspend the account that posted it.
Deleting your account
In the app, open Settings → Account → Delete account. This removes your Creonnect account and the data described in our Data Deletion and Disconnect Instructions. You can also email hello@creonnect.com from the address on your account.
About Creonnect
Creonnect is operated by Quantumrealm AI Labs Private Limited, Unit 101, Oxford Towers 1, 139/88 HAL Old Airport Rd, H.A.L II Stage, Bangalore North, Bengaluru 560008, Karnataka.