Data deletion and disconnect

1. Disconnect Instagram

To stop Creonnect's future Instagram access:

1. Sign in at creonnect.com.
2. Open Connections and choose Disconnect next to Instagram, where that control is available.
3. For source-level revocation, also open Instagram and go to Profile → Settings and privacy → Apps and websites → Creonnect → Remove.

Once disconnection is confirmed, Creonnect disables new synchronisation and configured Auto DM processing immediately. Access tokens under our control are revoked or invalidated immediately. Residual token records and the raw Meta data described below are removed from production systems within 30 days.

Removing Creonnect through Instagram is a useful additional safeguard because it revokes access at Meta's source. If you cannot use the Creonnect control, remove access in Instagram and email hello@creonnect.com so we can complete our internal cleanup.

Disconnecting does not automatically delete your Creonnect profile, non-Instagram workspace content, payment records, or account.

2. Delete a Creonnect account

Where an account-deletion option is available in Creonnect, follow its confirmation steps. Otherwise, or if you cannot sign in:

1. Email hello@creonnect.com from your registered email address.
2. Use the subject Data Deletion Request.
3. State whether you want to delete the entire Creonnect account, disconnect Instagram only, or remove particular information.

We may ask for proportionate information to verify that you own or are authorised to act for the account. We will never ask for your Instagram password. The 30-day production-deletion period begins after we have enough information to verify and carry out the request.

Deleting an account ends access to its workspaces and may affect active campaigns, payouts, disputes, or team members. We may first take reasonable steps needed to settle or preserve those matters, and we will explain any retention that applies.

3. Remove a waitlist entry or stop marketing

Email hello@creonnect.com from the address used to join the waitlist and ask us to remove your entry. A verified waitlist-deletion request is completed in production systems within 30 days.

If you only want to stop optional product news, use the unsubscribe method in the email, where available, or ask us to opt you out. Marketing will stop without deleting information that is still needed to administer an early-access request or a different service you requested.

4. Requests from Instagram commenters or message participants

If you commented on or messaged an Instagram professional account that uses Creonnect, you may contact that account holder directly or email hello@creonnect.com.

Include the professional account's Instagram username, the approximate date of the interaction, whether it was a comment or message, and enough non-sensitive context for us to locate the record. Do not send your password or unnecessary identity documents. We may need to verify the Instagram-scoped identity or coordinate with the connected account holder before deletion so that another person's information is not removed improperly.

5. Other privacy and recruitment requests

For deletion of support correspondence, a public-profile field, a Superlink analytics record, or a job application submitted to Creonnect, email hello@creonnect.com and identify the information and submission channel. If you applied through a Google Form or another third-party service, you may also need to use that provider's controls for copies held independently by it.

6. What is deleted from production systems

After a request is verified, the following data within the request's scope is deleted or irreversibly de-identified from active production systems within 30 days, unless a limited retention exception in the next section applies:

We may de-identify information instead of deleting it where it can no longer reasonably be linked to a person and we maintain it in that form.

7. Limited information we may retain

Deletion does not require us to erase information that must or may lawfully be kept for a different, limited purpose. We separate and restrict such records from ordinary product use.

We do not use information retained only for these exceptions for new marketing, ordinary Instagram synchronisation, or a new Auto DM campaign.

8. Backups and third-party copies

Backup copies are deleted or overwritten through the ordinary backup cycle, generally within 90 days after production deletion. Backups are access-restricted and are not restored for ordinary product use. If a backup must be restored for disaster recovery, the applicable deletion instruction is reapplied.

Deleting information from Creonnect does not automatically delete:

• information independently held by Meta, Instagram, Razorpay, Google, a creator or brand, or another third party;
• a public profile or Superlink copied, cached, indexed, or shared outside Creonnect; or
• information you sent directly to another campaign participant.

Use the relevant third party's privacy controls or contact them for those copies. Removing Creonnect in Instagram controls future Meta API access; it does not delete your Instagram account.

9. Confirmation, timing, and escalation

We will acknowledge and work on a request as soon as reasonably practicable. Verified in-scope information is deleted from production systems within 30 days, and we will send confirmation when the request is completed or explain any limited information that must remain.

If you are not satisfied, contact our Grievance Officer:

Harsh Kumar Suman

Grievance Officer, Quantumrealm AI Labs Private Limited

Email: hello@creonnect.com

Address: Unit 101, Oxford Towers 1, 139/88 HAL Old Airport Rd, H.A.L II Stage, Bangalore North, Bengaluru 560008, Karnataka

The Grievance Officer will seek to redress a grievance expeditiously and within one month of receipt, as required under applicable law.

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General contact: hello@creonnect.com

Legal: Privacy Policy · Terms of Service · Data Deletion and Disconnect Instructions