Terms and Conditions

These Terms and Conditions govern your access to and use of Creonnect’s websites, applications, platform features, and related services. By creating an account, accessing a workspace, or using the services, you agree to these terms and any policies incorporated by reference.

If you use Creonnect for a company or another organization, you represent that you have authority to bind that organization. If you do not agree to these terms, do not use the services.

• You must be legally capable of entering a binding agreement and meet the minimum age required in your location.
• You must provide accurate information, keep it current, and protect your login credentials.
• You are responsible for activity performed through your account and for managing authorized members of your workspace.
• You must promptly notify us if you believe an account has been compromised or used without authorization.

Creonnect provides tools for creator discovery, campaign management, communication, collaboration, analytics, automation, bookings, digital products, and related workflows. Features may vary by plan, account type, region, or connected service.

We may improve, modify, add, or discontinue features. Where a change materially reduces paid functionality, we will provide notice when reasonably practicable or as required by law.

Unless Creonnect expressly agrees otherwise in writing, brands, creators, agencies, and other users contract directly with one another. Creonnect is not a party to their campaign, sponsorship, employment, agency, or commercial agreements and does not guarantee performance, payment, audience authenticity, campaign results, or the conduct of another user.

Users are responsible for briefs, deliverables, approvals, disclosures, licenses, payments, taxes, and compliance with advertising, endorsement, platform, and consumer-protection rules applicable to their activities.

• Paid plans are billed according to the pricing, billing cycle, currency, and terms shown when you subscribe or in an applicable order form.
• Fees are exclusive of taxes unless stated otherwise. You are responsible for applicable taxes, duties, and government charges.
• Subscriptions may renew automatically until cancelled in accordance with the plan terms. Cancellation generally takes effect at the end of the current billing period.
• Except where required by law or expressly stated, fees already paid are non-refundable. Third-party payment or payout services may apply separate terms and fees.

You retain ownership of content and information you submit to Creonnect. You grant Creonnect a worldwide, non-exclusive, royalty-free license to host, reproduce, process, adapt, transmit, and display that content only as reasonably necessary to provide, secure, support, and improve the services and to follow your instructions.

You represent that you have the rights and permissions needed to submit the content and allow its use as described here. You are responsible for content shared with other users and for setting appropriate workspace and integration permissions.

You may not use Creonnect to violate law, another person’s rights, or the security and integrity of the platform.

• Upload unlawful, infringing, deceptive, defamatory, abusive, or harmful content.
• Impersonate another person, misrepresent identity or performance, manipulate metrics, or engage in fraudulent activity.
• Send spam, unwanted bulk communications, malware, or content designed to disrupt or damage systems.
• Probe, scan, reverse engineer, scrape, bypass access controls, or attempt unauthorized access except where expressly permitted by law.
• Use the service to build a competing product using non-public features, data, or content, or exceed reasonable usage limits.
• Violate the terms or permissions of Instagram or any other connected third-party platform.

Creonnect may provide recommendations, matches, summaries, classifications, generated text, forecasts, or other AI-assisted outputs. These outputs may be incomplete, inaccurate, or unsuitable for a particular decision. You are responsible for reviewing outputs, applying appropriate human judgment, and ensuring your use complies with law and contractual obligations.

Do not submit sensitive personal information, confidential information you lack permission to use, or content prohibited by these terms into an AI feature.

The services may connect to or contain links from social networks, payment providers, analytics services, and other third parties. Those services are governed by their own terms and privacy policies. Creonnect is not responsible for third-party services, their availability, or changes they make to their APIs, permissions, or policies.

Creonnect and its licensors own the services, software, designs, branding, documentation, and related intellectual property, excluding your content. Subject to these terms, we grant you a limited, non-exclusive, non-transferable, revocable right to use the services for their intended purpose during your account term.

If you provide feedback, you permit us to use it without restriction or compensation, provided we do not identify you publicly without permission.

You may stop using the services at any time and may cancel a subscription according to its billing terms. We may restrict, suspend, or terminate access if you materially breach these terms, create security or legal risk, fail to pay fees, or use the services in a way that may harm Creonnect, users, or third parties.

Where appropriate, we will provide notice and an opportunity to remedy the issue. Provisions that by their nature should survive termination—including ownership, payment obligations, disclaimers, limitations, and dispute provisions—will survive.

To the maximum extent permitted by law, the services are provided “as is” and “as available.” Creonnect disclaims implied warranties of merchantability, fitness for a particular purpose, non-infringement, and any warranties arising from course of dealing or usage of trade.

We do not warrant uninterrupted or error-free operation, specific campaign or revenue outcomes, the accuracy of user-provided data, or the continued availability of any third-party integration. Nothing in these terms excludes warranties or rights that cannot lawfully be excluded.

To the maximum extent permitted by law, Creonnect will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenue, data, goodwill, or business opportunities arising from or related to the services.

Creonnect’s aggregate liability arising from or related to the services will not exceed the amount you paid to Creonnect for the services during the twelve months before the event giving rise to the claim. These limits do not apply where liability cannot lawfully be limited.

To the extent permitted by law, you will defend, indemnify, and hold harmless Creonnect and its personnel from third-party claims, losses, and reasonable costs arising from your content, your breach of these terms, your violation of law or another party’s rights, or campaigns and transactions conducted through your account.

If you have a separate written agreement or order form with Creonnect, that agreement controls to the extent of a conflict. Otherwise, these terms and incorporated policies form the entire agreement regarding the services. You may not assign these terms without our consent; Creonnect may assign them as part of a reorganization, financing, merger, acquisition, or sale of assets.

The governing law and forum may be identified in your order form or other agreement with the applicable Creonnect contracting entity. If no separate agreement applies, mandatory laws of your location remain unaffected. Before filing a formal claim, please contact us so the parties can attempt to resolve the issue informally.

We may update these terms to reflect service, legal, or operational changes. We will post the revised terms, update the date above, and provide additional notice when required. Questions may be sent to hello@creonnect.com.