Privacy Policy

This Privacy Policy explains how Creonnect collects, uses, discloses, and protects personal information when you visit our website, create an account, connect a social or business account, participate in creator campaigns, or otherwise use our products and services.

Where a brand or other customer controls the purposes and means of processing information inside its workspace, that customer may act as the data controller and Creonnect may process information on its behalf. The customer’s own privacy notices may also apply.

The information we collect depends on how you use Creonnect and which features you choose to enable.

• Account and profile information, such as your name, email address, company, role, profile details, preferences, and login credentials.
• Creator, campaign, and collaboration information, including briefs, applications, messages, deliverables, approvals, performance metrics, and related files.
• Information from connected services when you authorize an integration, such as profile, audience, content, engagement, and account insights made available by that service.
• Transaction and subscription information. Payment card details are generally collected and processed directly by our payment providers rather than stored by Creonnect.
• Device, usage, and diagnostic information, such as IP address, browser type, pages viewed, actions taken, timestamps, referring URLs, and error logs.
• Communications and support information you provide when you contact us, request a demo, complete a form, or respond to a survey.

• Provide, maintain, personalize, and improve the Creonnect platform.
• Create accounts, authenticate users, and administer creator and brand workspaces.
• Support creator discovery, matching, campaign collaboration, reporting, automation, and AI-assisted features.
• Process subscriptions and transactions, send service communications, and provide customer support.
• Monitor performance, prevent fraud and abuse, protect users, and keep our services secure.
• Comply with legal obligations, enforce our agreements, and establish or defend legal claims.
• Send product news or marketing communications where permitted. You can opt out of promotional email at any time.

We and our service providers may use cookies, local storage, pixels, and similar technologies to keep you signed in, remember preferences, understand product usage, measure performance, and improve our services. Some technologies are necessary for the platform to function; others may depend on your choices and applicable law.

We use Google Analytics to understand aggregate website traffic, including pages viewed, referral sources, approximate location, device and browser information, and interactions such as form submissions and calls to action. Google Analytics loads when you visit the website; advertising storage and personalization remain disabled.

You can control or delete cookies through your browser settings. Disabling certain cookies may limit parts of the service.

We do not sell personal information for money. We may disclose information in the following circumstances:

• With brands, creators, agencies, and authorized workspace members as needed to enable discovery, campaigns, collaborations, and reporting.
• With vendors that provide hosting, analytics, communications, customer support, security, payment processing, and other services on our behalf.
• With third-party services you choose to connect, according to your instructions and the permissions you grant.
• When reasonably necessary to comply with law, respond to lawful requests, protect rights or safety, investigate abuse, or enforce our agreements.
• In connection with a merger, financing, acquisition, reorganization, or sale of all or part of our business, subject to appropriate safeguards.
• With your direction, consent, or as otherwise disclosed when information is collected.

We retain personal information for as long as reasonably necessary to provide the services, maintain legitimate business records, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods vary based on the type of information, the purpose for which it was collected, account status, and applicable requirements.

When information is no longer required, we take reasonable steps to delete, de-identify, or securely isolate it, subject to backup and legal retention requirements.

We use administrative, technical, and organizational safeguards designed to protect personal information. No system or transmission method is completely secure, so we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your credentials and notifying us promptly if you suspect unauthorized account activity.

Depending on where you live, you may have rights regarding your personal information. We may need to verify your identity before completing a request.

• Access, correct, update, or delete certain personal information.
• Request a copy of information in a portable format or restrict certain processing.
• Object to processing based on legitimate interests or withdraw consent where processing relies on consent.
• Opt out of promotional communications using the unsubscribe link in an email or by contacting us.
• Complain to your local data protection authority, where that right is available.

Creonnect and its service providers may process information in countries other than the country where you live. Where required, we use recognized transfer mechanisms and contractual, technical, or organizational safeguards designed to protect information transferred across borders.

Creonnect is not directed to children under 13, or a higher minimum age where required by local law. We do not knowingly collect personal information from children below the applicable minimum age. If you believe a child has provided personal information, contact us so we can take appropriate action.

We may update this Privacy Policy as our services or legal obligations change. We will post the revised policy here, update the date above, and provide additional notice when required.

For privacy questions or requests, contact us at hello@creonnect.com. Please describe your request and the account or workspace involved so we can respond efficiently.